Terms and Conditions

Terms and Conditions

Elena & Sophia Charleston

These Terms and Conditions govern your use of this website and the purchase of products from Elena & Sophia Charleston.

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions.

1. Business Information

This website is operated by:

Azidan Mohamed (trading as Elena & Sophia Charleston)
Delftstraat 46, 2140 Antwerpen Borgerhout, Belgium
Enterprise Number: 1024822321
VAT Number: BE1024822321
Email: info@elenasophiacharleston.com

2. Applicability

These Terms and Conditions apply to all offers, orders, and agreements concluded via this website.

By placing an order, the customer confirms acceptance of these Terms.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate and up to date.

However:

  • Minor variations in color, design, or appearance may occur
  • Obvious errors or mistakes do not bind us

We reserve the right to correct any errors without liability.

4. Orders and Payment

All orders are subject to acceptance and availability.

Orders are processed only after full payment has been received.

We reserve the right to:

  • Refuse or cancel any order
  • Cancel orders suspected of fraud or unauthorized activity

Available payment methods may vary depending on the customer’s location.

5. Processing and Delivery

Processing Time: 1–3 business days
Estimated Shipping Time: 3–7 business days

Orders are shipped via international fulfillment partners.

Delivery times are estimates and may vary due to:

  • Carrier delays
  • Customs processing
  • External factors beyond our control

Delays do not entitle the customer to compensation.

6. Risk and Ownership

Ownership of the product transfers to the customer upon full payment.

The risk of loss or damage transfers once the package is marked as delivered by the carrier.

Customers are responsible for providing accurate shipping details.

7. Returns and Refunds

Returns and refunds are governed by our separate Return Policy and Refund Policy.

By placing an order, the customer agrees to these policies.

8. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for delays caused by third parties (e.g. shipping carriers)
  • We are not responsible for lost packages marked as delivered

Nothing in these Terms excludes or limits rights granted under applicable Belgian consumer law.

9. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Images
  • Logos
  • Branding

is the property of Elena & Sophia Charleston and may not be copied, reproduced, or used without prior written permission.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Belgium.

Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Belgium.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.

The version in effect at the time of purchase applies.