Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

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Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email containing your tracking details.

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Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

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Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs duties or import fees may apply depending on the country of delivery.

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Shipping Costs

Shipping costs are displayed at checkout. These depend on the weight, destination, and selected shipping method.

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Responsibility During Shipping

• If tracking information indicates that the package has been delivered, responsibility lies with the customer.

• Please verify your shipping address carefully; any errors must be reported within 24 hours after placing the order.

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For questions regarding shipping, please contact us at info@elenasophiacharleston.com